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Many of us have experienced delays when we travel – anything from a few minutes to a couple of hours. But do we all realise that we can usually claim back the full cost of the ticket if we apply properly and the delay wasn’t down to ‘an act of God’ or something out of control of the carrier ???
Here we set out the more common carriers ‘conditions for refund’ with direct links to the ‘current’ right part of their web sites.
10a4) Unless you are applying for a refund on a lost ticket, we will only make the refund if you first give us the ticketand all unused flight coupons.
10b) Involuntary fare refunds
10b1) We will pay fare refunds as set out below if we:
Was your flight with easyJet delayed by 3 hours or more? If so according to European Union’s Regulation EC 261/2004 you may be entitled to receive compensation of over £500 per passenger.
Let our experienced solicitors handle your claim instead of wasting time and money by going after the airline yourself. To start, complete our no obligation online claim form to see how much compensation you are entitled to.
Are you eligible?
30 minute delay entitles you to 50% compensation and over one hour 100%
Delay Repay compensation
If we have delayed your train journey by more than 30 minutes on a Gatwick Express service between London Victoria and Gatwick Airport, regardless of the cause, then Gatwick Express will compensate you for your train travel. You can claim compensation from us under our Delay Repay scheme.
If we have delayed your train journey on one of our Gatwick Express extensions between Gatwick Express and Brighton then you can claim compensation from Southern Railway under their Delay Repay scheme.
How it works
If you have been delayed and wish to claim compensation then you must do so within 28 days of your delayed journey. In order to claim you must provide us with proof of travel.
This could be your original ticket, a ticket receipt or a copy of your season ticket.
You can submit your claim by completing an online Delay Repay form:
100% refund for 30 minute delay
4.3 Compensation for delay
If your journey on Heathrow Express is delayed by more than 15 minutes, you will be entitled to compensation equal to 50% of the Heathrow Express portion of your journey. If your journey on Heathrow Express is delayed by more than 30 minutes, you will be entitled to compensation equal to 100% of the Heathrow Express portion of your journey. Any delays 15 minutes or less will not be entitled to a refund. Applications should be made, detailing the circumstances involved and using the process under 4.2 ‘Method of refund’.
A maximum of 200% of the value of your fare for a four hour delay
33. Compensation for Delay
33.1 This paragraph 33 applies where cancellation or delays affecting train services covered by your transport contract with Eurostar mean that you experience a delay between the place of departure and destination under that contract of more than 60 minutes and you do not choose under paragraph 32 either to continue your journey at a later date or to be reimbursed your fare. This paragraph 33 applies subject to paragraph 35.
33.2 Where this paragraph 33 applies, and the delay occurs on the Eurostar train service, you will have a choice between:
33.2.1 for a delay of 60 – 119 minutes, either a refund of 25% of the fare as required by the PRR or a Eurostar e-voucher (“e-voucher”) for 50% of the fare,
33.2.2 for a delay of 120 – 179 minutes, either a refund of 50% of the fare as required by the PRR or an e-voucher for 100% of the fare.
33.2.3 for a delay of 180 -239 minutes or more, either a refund of 50% of the fare as required by the PRR or an e-voucher for 150% of the fare.
33.2.4 for a delay of 240 minutes or more, either a refund of 50% of the fare as required by the PRR or an e-voucher for 200% of the fare.
How much are you entitled to?
The level of this depends on the length of the delay, as follows:
1. RIGHT TO COMPENSATION If you are involuntarily denied boarding, your flight is cancelled or your flight is delayed more than 3 hours (provided an exception as specified above does not apply), you are entitled to receive the following amount from us: € 250 in respect of all flights of 1,500km or less; or € 400 in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km. If we are able to offer you re-routing on an alternative flight and the arrival time of the re-routed flight does not exceed the scheduled arrival time of the flight booked: by two hours, in respect of all flights of 1,500km or less; or by three hours, in respect of all intra-EU flights of more than 1,500km, and for all other flights between 1,500km and 3,500km. the compensation set out above will be reduced by 50%. Distances shall be measured by the great circle route method.
OR IF YOU WANT SOMEONE ELSE TO HANDLE YOUR CLAIM BECAUSE AIRLINES ARE DIFFICULT TO PIN DOWN AND SLOW IN DEALING WITH CLAIMS
UK MISCELLANEOUS TRAVEL
Chiltern, Cross Country, DLR, East Midlands, Eurostar, Gatwick Express, Grand Central , Great Western, Heathrow Express, Hull Trains, London Underground, South West Trains, Southeastern, Southern, Stansted Express, Thameslink Great Northern, Virgin East Coast, Virgin, You must remember that the compensation is only offered on the affected bit of your journey, so your refund will be based on the cost of the single journey, not the cost of a return ticket.
. . . so the message is; save your ticket, booking information, boarding pass.
Claim quickly and you could receive 200% of the cost of your ticket (but that’s only applies to Eurostar at present)
A Guide to Mystical France by travel guide writer Nick Inman is published this month.
He describes it as “a compendium of all the interesting stories about France that I can’t put into my normal travel guides”. There are many question marks hanging over the history of France, some apparently unanswerable. This book provides a way to think about these questions and explore possible answers.
Subjects include megaliths, cave paintings, Knights Templars, alchemists, Cathars, Romanesque churches, Gothic cathedrals, the tarot and many others. The emphasis is on illuminating the places you visit and making any journey much more rewarding. France is thick with little known wonders to discover.
The Devil (aka Satan or Lucifer) is to be seen everywhere in France. He was the nightmare visitor of the middle ages, often felt or smelt but never seen, and he lingers on in Romanesque stone carvings and frescoes of the Last Judgement. He also pops up in some surprising places such as the holy water stoup at the entrance to Rennes-le-Chateau church.
He is easy to recognise in art by his familiar appearance – horns, tail, fangs, cloven hoof, trident and the smell of sulphur – but these are, of course, all the product of human imaginings and owe more to pagan rather than Christian iconography.
The devil is not all bad if we look at him psychologically and symbolically. He serves an important purpose. He personifies selfishness, vice, injustice, subterfuge and corruption giving us a clear way of thinking about the undesirable, “negative” aspects of human existence.
The devil is really the bringer of awareness with the danger that entails. He tempts but another word for temptation is choice or freewill: to ignore the word of God in the Bible as presented in the teachings of the church and do what you want for your own reasons. The devil could be said to be the voice of intuition rather than obedience; of dissent rather than orthodoxy. Lucifer means “the carrier of light” although this can be taken to mean the light of night that reveals hidden knowledge
Curiously, the devil is not always destructive; he is ingenious and he can do the impossible. In this he is almost to be admire. In particular, he is good at building bridges. There are thought to be around fifty “devil’s bridges” around France, even if they are officially called something else. Sometimes the reason for the name is obvious: the bridge looks as if defies gravity and only some supernatural charm could keep it in place.
Usually there is a legend attached to the building of the bridge following a standard narrative pattern. The devil agrees to build a bridge in a single night on condition that he can have the first soul to cross it. The people of the village, who have agreed to this pact, fool the devil out of his reward: either they make a cock crow before daybreak or they drive a mule across the bridge before any person crosses it.
Among the visually appealing “devil’s bridges” are Gensac in Haute-Garonne (south of Toulouse) which looks as if it defies gravity through supernatural charm – and Montolieu south of Foix in the Ariege.
The book includes 240 photographs. There’s a section on the Languedoc in the “where to go” section at the back.
If you want a copy it’s available from Amazon:
or direct from the publisher:
. . . particularly the more elderly, and a call for solidarity. The solidarity is emphasised by the need for the Vote and a democratic dialogue with Government.
The first matter concerns only the elderly citizens resident in just seven of the EU States – The first two attachments relate solely to these citizens.
These attachments are on the subject of the Old-Age Benefit known as the Winter Fuel Payment (WFP).
This philosophy is spreading to the residents in certain EU States. So we have this current WFP restriction. That knowledge surely helps to unite all British Citizens abroad in solidarity for the cause of political awareness and a dialogue between the Citizen and the Government which should recognise the British Nation – the British Citizens across the world- their value and their needs.
Our main cause – Votes – for – Life Bill in Parliament. (and the EU Referendum issue)
This Bill, contrary to my expectation, has not yet appeared. David Cameron has promised to launch it within this Parliament – that means before May. Time is running out.
It central objective will be to remove the 15 year limit on voting. Ostensibly this Bill would eliminate the divisions between British Citizens at home and those abroad.
It could lead the way to a better understanding of the needs of the citizens worldwide as long as the Citizens abroad take up the opportunities to have a dialogue with the politicians at ‘home’. It is a long hard road but nothing is achieved unless one takes the first steps on the journey.
Why is there a delay in tabling this Bill? It is puzzling. Possibly it is linked with the Referendum. Perhaps a third of the cabinet are Euro-sceptic. The euro-sceptics position seems to be that all British Citizens abroad would vote ‘stay-IN’. May be it is the euro-sceptics who do not want the Votes-for-Life Bill to be hurried through the House. I know that they are mistaken.
I have received several mails from those who live far way from Europe who believe that the UK would be better off out of the EU, freed from EU controls and expenditure. Even some who live within the EU would say NO. On the other hand elderly citizens resident in the EU are fearful that could lose their health support and following the loss of the WFP could even get further restriction on the State pension like our Australian and South African compatriots.
Those far distant citizens who might wish to retire back close to the UK within the EU, might well find that possibility shut off. Younger professionals and students could find the current flexibility of movement of themselves or of their business, career or services within the EU constrained, and be considered no longer as European citizens. Without Britain acting as a major controlling influence in the EU (which it has not enthusiastically shown itself to do so far!), reforming and guiding change – which is surely needed, some believe that the EU could, State by State, fall apart.
The publication this Tuesday on the relationship of Britain in the EU by Donald Tusk [President EU] brings the need for democratic representation of the British Citizens in the EU into sharp focus. Many Citizens will have no vote in the Referendum unless there is quick action.
Equitable Life saga
This was the main concern of Graham Richards who died about a year ago, and was most helpful in pursuing the ideals of the Votes for Expat Brits Campaign. The fourth attachment ‘Equitable Brief’ is relevant. Numerous pensioners have lost fortunes because of this scandal.
Remember lists of MPs are here- if you wish to lobby any of them http://www.parliament.uk/mps-lords-and-offices/mps/
This article is for general information only. French law is a highly specialised area and you should only act or refrain from acting after receiving full professional advice on the facts of your particular case. This article is for general information and does not constitute investment advice. Always consult an IFA.
Completing your French property in January rather than December can save buyers money
When you buy or sell a French property there are always two taxes to consider:
What the buyer and seller pay
When to complete?
It depends on whether you are the buyer or seller.
Sykes Anderson Perry Limited Solicitors London + 44 203 794 5959 www.saplaw.co.uk
Welcome to the Weekly Market Analysis, as the UK endures “National Sickie Day”. The first Monday in February is traditionally the worst day for worker absenteeism as the Christmas bills roll in and the days are shorter and darker, costing businesses about £34 million in wages and lost productivity.
However, the employee who stayed home because they’d “just put a pie in the oven” is to be commended for using Cockney rhyming slang to accidentally reveal the flimsiness of their excuse. But we’re all in the office today, so please get in touch if there’s anything we can help you with.
Yet another Super Thursday ahead for the pound
Sterling got a bit of a boost last week, rising a little off recently-struck seven-year lows, although gains were capped by the Bank of England’s warning that it may hold interest rates for the rest of the year because of risks facing the UK economy.
The pound added two cents against the US dollar by Friday, before sinking later in the session as the Greenback rallied. It was a similar story for the pound against the euro: although it remains barely a cent off its 12-month low, the pound is now trending a little higher from the troughs of 20/21 January. Sterling slid steadily lower against the Aussie dollar to end the week down 1%, but rose to its best level in a month against the weaker Japanese yen (more on that later!).
The start of February means the triple bill of Purchasing Managers’ Index (PMI) reports for the UK economy, with the manufacturing data first out today (Monday, 1 February), followed by construction and service sector figures on Tuesday and Wednesday respectively.
Attention shifts to the Bank of England later in the week because it’s Super Thursday, when the central bank will announce its interest rate decision and release its inflation reports. Governor Mark Carney will also hold a press conference following the meeting.
US non-farm payrolls report could aid surging Greenback
The dollar experienced a surge late last week when the Bank of Japan unexpectedly chose to adopt negative interest rates, just as US gross domestic product figures came in broadly in line with expectations.
The US economy grew by 2.4% in 2015, with growth of 0.7% in the fourth quarter, the Commerce Department said. The Greenback leapt 2% against the Japanese yen in Friday’s session and added nearly 1% against the euro and the Swiss franc. However, the euro was up close to half a cent for the week as the chances of more interest rate rises by the Federal Reserve this year dwindled.
ISM’s manufacturing and service sector PMIs will be in focus this week as investors search for more clues about the state of the real economy in the US. Then on Friday it’s all eyes on the monthly non-farm payrolls report – the report is used as a weather vane by traders, the health of the labour market is key to future interest rate decisions.
Messy data sets give euro mixed signals
The euro was slightly higher against the dollar, but fell against the pound as a mixed set of Eurozone reports offered traders no clear signals. German retail sales fell 0.2% in December, well below expectations, while Spain’s GDP rose by a healthy 0.8%. Inflation data on Friday (29 January) showed prices rose 0.4% in January after a 0.2% gain in December. Like other majors, the euro jumped higher against the weak yen to a one-month high.
European Central Bank boss Mario Draghi is doing the rounds this week with testimony in the European parliament today (1 February) and a speech in Frankfurt on Thursday. German factory orders out on Friday will be the main data event to watch.
Devalued yen just what the banker ordered
The yen plummeted in value on Friday, 29 January, though the sharp loss in value was the intention of the Bank of Japan when it unexpectedly announced the adoption of negative interest rates.
The yen dropped 2% against the US dollar and by more than 1% against the euro as the central bank said it would charge 0.1% interest on a portion of current account deposits banks held with it, and indicated it would reach further into negative territory if necessary. The BoJ was forced to act after inflation was just 0.1% in 2015 – despite its massive asset-purchase programme now being three years old.
It’s now the fervent hope of Prime Minister Shinzo Abe (who lost his economy minister on 28 January to allegations of bribery and corruption) that the enfeebled yen will attract big businesses back to Japan, and that they’ll bring investment, jobs and exports along with them.
Have an excellent week.
Ryanair, Europe’s favourite airline, today (26 Jan) announced its first flights at Toulouse Blagnac (its 32nd French airport) with 7 routes to/from Berlin, Brussels, Fez, London, Madrid, Malta and Warsaw from November 2016, which will deliver 600,000 new customers p.a. and support 450* “on-site” jobs at Toulouse Airport.
Ryanair’s Toulouse operations will deliver:
In Toulouse, Ryanair’s CCO David O’Brien said:
“Ryanair is pleased to announce our first flights to/from Toulouse, our 32nd French airport, with 7 new routes to Berlin, Brussels, Fez, London, Madrid, Malta and Warsaw from November 2016 onwards, which will deliver 600,000 customers p.a. at Toulouse Airport and support 450 jobs.
Our low fare services will be ideal for both business and leisure customers and we look forward to growing routes, traffic and tourism in Toulouse in the coming months and years. Our customers can also look forward to new aircraft interiors, new uniforms and more new routes, under our “Always Getting Better” programme, as we continue to offer so much more than just the lowest fares.
To celebrate our new routes from Toulouse we are releasing over 100,000 seats on sale at prices from just €19.99 for travel in March, April and May, which must be booked by Thursday (28 Jan). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”
Jean-Michel Vernhes, President of Aéroport Toulouse-Blagnac said:
“The arrival of Ryanair at Toulouse-Blagnac confirms the strategic orientations of our airport, which relies on the growth of low cost traffic. Ryanair is the heavyweight in the low cost sector which hitherto lacked in Toulouse, and its presence will strengthen the supply of low-cost leisure destinations in Europe. This is certainly good news for the people of Toulouse and the inhabitants of the new region, which will have an even wider offer to travel around Europe with direct flights.”
- See more at: http://corporate.ryanair.com/news/news/160126-new-london-stansted-toulouse-route-launched/?market=en#sthash.vBZMJChu.dpuf
By Currencies Direct
Storm Jonas failed to snow-in the Greenback, so instead direction for the dollar will come from interest rate policy discussions this week. The Federal Reserve is not expected to make any changes when it meets this Thursday, 28 January.
The Greenback remains strong after interest rates were raised at the end of last year, but the Fed could raise concerns about the economic outlook for both the US and the world in general. If the Fed sounds pessimistic, we might expect the markets to treat the dollar with more caution.
Iraq contributes to oil oversupply fears
Another factor in the US dollar’s drop was falling oil prices. Oil shed another 3% after Iraq confirmed record-high oil production of 4 million barrels of crude a day over the course of December 2015.
Euro starts the week on the back foot against Sterling
The euro lost out against several currencies over recent days, but it made modest gains against the Japanese yen and the Swiss franc. After the European Central Bank’s policy meeting last Thursday, 21 January, the euro took a knock from worries over policy action the ECB plans for March.
The pound-to-euro rate improved slightly last week, though it remains much lower than the best exchange rates available in 2015. This was partly as a result of the Eurozone’s private sector data failing to meet forecasts, which lead to European Central Bank boss Mario Draghi confirming his intent to take action at the March meeting.
The damage done to the euro is nowhere near as it was after that now-infamous meeting back in October 2015, when the euro shed 3.05% against the US dollar. Even so, it’s a less-than-stellar starting point for the euro as it heads into the week, so watch the pound closely to see if it can make up any more ground against it this week.
Sterling is also in recovery mode after Bank of England Governor Mark Carney weakened the pound last week when he announced that there’ll be no interest rate rise this year. His comments also underlined the uncertainty of the global economy in general.
Haruhiko Kuroda: “No limits”
More easing could be in store for the Japanese yen after the Bank of Japan (BoJ) confirmed that it would not hesitate to adjust policy if it needs to in order to reach its 2% target. BoJ Governor Haruhiko Kuroda told Bloomberg that the BoJ faces “no limitations” when it comes to quantitative easing.
There is also the chance that the BoJ may increase its policy stimulus at its policy meeting this coming Friday, 29 January, which could have a knock-on effect on trading.
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